Introduction 

As one of the world's leading supermarket providers, our grocery chain store operator client has its main business in the UAE are, has been striving to provide the best grocery options to the local population! They emphasize on creating moments of family togetherness and valuing everyone by providing the most efficient and targeted customer services, such as real-time queue management, abandonment analytics and self-checkout monitoring services in strategic collaboration with their partner Vionvision PTE Ltd.

Solutions 

To enable minimal on-site assistants near the self-checkout areas across the client’s hypermarkets in the UAE, Vionvision customized algorithms in segmentation methodology, movement analysis and real-time object detection to analyze human gestures, object location, scanning behavior, shopping cart movement and shopper interaction with products in real-time and output an industry-leading anti-theft solution with full AIoT device coverage. Whether it is an under-scanned escort or a counterfeit loaded into a customer's handbag, every anomalous feature will be detected, analyzed and reported to the shop staff and operation teams based on time-stamped data logs and fraud type for future surveillance use or case retrieval. This easy-to-install and highly self-running computer vision system is also embedded with queue management and anti-abandonment technology, making the self-checkout area a state-of-the-art 'safe' place to be.

Results 

With just one smart sensor per self-checkout kiosk, Vionvision has supplied a total of over 113 units to the client  and has been operating well for over 5 years without any technical failures or need for on-site maintenance. To date, these highly reliable AI endpoints have detected 1,723 anomalous events, prevented 109 cases of fraud and recovered and restored more than $30,000 worth of merchandise by sending warning signals to site employees or storing them for retrieval afterwards.